Privacy Policy
Website: www.dreamhousetourism.com
1. Preamble
1.1. This Privacy Policy governs the data protection and privacy practices of Dream House Tourism, also known as Dream House Travel and Tourism (“Dream House”), operating in the United Arab Emirates. This policy explains how we collect, use, store, and protect personal data obtained through our website, booking systems, and customer communications.
1.2. Dream House Tourism is committed to protecting user privacy and ensuring that personal data is processed lawfully, transparently, and securely, in accordance with applicable UAE data protection laws and, where applicable, international data protection standards.
2. Data Collection
2.1. Dream House Tourism collects personal data through the following channels:
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Direct communication with customers (including phone calls, emails, WhatsApp, live chat, and Meta platforms)
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Website usage, inquiry forms, and booking systems
2.2. The types of personal data collected may include:
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Full name
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Email address
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Phone number
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Travel preferences and booking details
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Any information voluntarily provided during inquiries or bookings
2.3. Technical data collected during website visits may include:
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IP address
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Browser type and version
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Device information
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Pages visited and time spent on the website
This data helps us improve website functionality and user experience.
3. Purpose and Legal Basis of Processing
3.1. Dream House Tourism processes personal data for the following purposes:
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To respond to inquiries and provide travel-related services
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To process bookings, payments, and contractual obligations
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To comply with legal, regulatory, and accounting requirements
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To improve our services, website performance, and customer experience
3.2. The legal bases for processing include:
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Performance of a contract
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Compliance with legal obligations
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Legitimate business interests
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User consent, where required
3.3. Cookies and similar technologies may be used to ensure website functionality and enhance user experience. Details can be found in our Cookie Policy (if applicable).
4. Communication via WhatsApp and Social Media
4.1. When users communicate with Dream House Tourism through WhatsApp or other Meta platforms, personal data is processed in accordance with Meta’s privacy policies and applicable laws.
4.2. Information shared through these platforms is used strictly to manage inquiries, bookings, and customer support.
4.3. Data may be shared with trusted third-party service providers (such as IT or CRM service providers) only when necessary to improve service delivery and customer communication.
5. International Data Transfers
5.1. Where personal data is transferred outside the UAE, Dream House Tourism ensures appropriate safeguards are in place to protect such data.
5.2. For international clients, data processing may follow principles similar to GDPR where applicable, including secure transfer mechanisms and contractual protections.
6. Data Security
6.1. Dream House Tourism takes reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or disclosure.
6.2. Security measures include controlled access, secure systems, and periodic reviews of data protection practices.
7. User Rights
7.1. Users have the right to:
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Request access to their personal data
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Request correction of inaccurate information
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Request deletion of personal data (subject to legal obligations)
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Object to or restrict certain processing activities
7.2. Requests related to personal data may be submitted through our official contact details.
8. Policy Updates
8.1. Dream House Tourism reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page and will become effective immediately upon publication.
9. Contact Information
9.1. For any questions, concerns, or requests related to this Privacy Policy or data protection practices, please contact us at:
📞 Phone: +971 567591126
📧 Email: dhtt@dreamhousetourism.com